Delivery and Return Policy

If you are not satisfied with your purchase for any reason, the first thing you should do for a refund or replacement is to send us your request verbally via e-mail ([email protected]) or customer service within 14 days from the date of receipt. After your return request reaches us, its compliance with the following return conditions is evaluated. If approved, your products will be taken back through the transport company we have contracted with. The return shipping cost of the product or products you return will be covered by us. If you wish, you can send the product or products you want to return to us with a cargo company of your choice, provided that the shipping costs are covered.

You must send/bring the product in its original packaging, together with the e-archive invoice, with a wet signed part of the expense slip on it.

Within 14 days after your products reach us, the refund will be processed by the way you paid. The reflection of the refund process on your credit card takes 2-5 working days under normal conditions, but may vary depending on your bank’s procedures.

General Return Conditions

  1. Returns must be made with the original box or packaging.
  2. The return of products whose original box/packaging is damaged, damaged, incomplete, which has lost its resaleability and cannot be purchased by another customer are not accepted.
  3. The product you want to return, as well as the return form on the original invoice, must be sent to us after it has been signed and filled out completely.
  4. We can arrange the take back of the products you want to return for you. The return shipping costs of the returns carried by the contracted cargo companies through us are covered by us. Otherwise, the cargo company will charge you a transportation fee.
  5. Return of Damaged or Defective Products

    When receiving your order, make sure to check that the parcels are COMPLETE and STURDY. Your products are delivered with delivery note. Within the scope of the e-archive application, your invoice is only created electronically and automatically sent to your e-mail address. Exchanges and returns cannot be made without presenting the invoice. In the invoices issued on behalf of the company, exchange or refund can be made with the return invoice of the purchasing company.

    The cargo officer will receive a signature from you that you have received the parcels completely and intact. In case of damage other than the parcel, you should not take delivery of these products and make a report to the cargo authority. The exchange of these products will be carried out within 14 working days. In this case, you will not be charged an additional shipping or product cost.

    For the return of damaged or defective products that were received unnoticed during delivery, we may request you to send a photo showing the damage or defect of the product. As a result of the examination, if it is determined that it is not from the consumer, a one-to-one replacement will be made. The product to be exchanged should be sent to us after the return fields in the original invoice are filled in and signed.

    Return of Missing or Wrong Products

    If there is a missing product in your order, you should indicate this as a note before you take delivery of your other products and sign for the missing products. On the other hand, if you have the wrong product in your order, you should not take this product and indicate it in writing on the delivery note.

    For your return and exchange requests regarding your order, you can contact us by using the contact form or by calling +90 532 211 12 08.